Frequently Asked Questions

Are your products handmade?

Yes. Every Mach Leather piece is handmade from start to finish. From cutting and stitching to edge finishing and final inspection, each item is meticulously crafted with attention to detail. No mass production, no shortcuts. Please see Our Story for more information.

Where are Mach Leather products made?

All Mach Leather goods are designed and handmade in the United States.

What materials do you use?

We use high-quality, full-grain leathers sourced from reputable tanneries in Europe and the United States, along with durable hardware chosen for longevity and character. Materials, and their origins, are disclosed for each product in their respective listing. 

How long will my order take to ship?

Most orders ship within 2 business days. If an item is made-to-order or has an extended lead time, it will be clearly noted on the product page.

Do you offer custom or made-to-order items?

Occasionally, yes. Custom requests depend on current workload and feasibility. If you have something specific in mind, feel free to reach out through the contact page.

What is your lifetime guarantee?

Please see our Terms of Service page regarding returns, repairs, and our lifetime guarantee.

How should I care for my leather goods?

Leather requires minimal care. Keep your item dry, avoid prolonged exposure to moisture or direct heat. Patina and wear are expected and encouraged.

Will my item look exactly like the photos?

When you buy a Mach Leather product, you're not necessarily purchasing the exact item in the product photos. The product photos demonstrate the color, material used, and pattern of the product. Each piece is handmade from natural leather, so slight variations in color, grain, and markings are normal. These variations are not flaws, they’re a hallmark of full-grain leather and craftsmanship.

Do you accept returns or exchanges?

Please see our Terms of Service page regarding returns, repairs, and our lifetime guarantee.

Do you ship internationally?

Yes, we proudly ship to customers worldwide! International customers are responsible for any customs duties or import fees required by their country.

How can I contact you?

If you have any questions or concerns not answered by this FAQ, please visit our Contact page.